How do I log in to my Buybox Network dashboard?
Find out in this article how to log in to your interface step by step and what to do if you encounter access issues.
Access to your Buybox Network dashboard relies on two elements: an enrolled browser (authorized and recognized) and a PIN. Your email address is used as your login ID.
When logging in to your dashboard for the first time, you will therefore need to:
- authorize the browser you are using;
- create your PIN.
Step 1: Enter your email address
Enter your email address on the Buybox Network login page. As this is your first login, a message will prompt you to enroll your browser. Click “Send enrollment email”.
Step 2: Enroll your browser
You will receive an email containing a link that will be used to identify and enroll your browser.
⚠️ The link in the email can only be used once. You can click it directly or copy and paste it into the browser you want to enroll. If you do not receive the email, remember to check your spam or junk folder.
Step 3: Create your PIN
Once your browser has been enrolled, you will need to create a 6-digit PIN. It must be sufficiently complex, meaning it must not contain repeated identical digits (e.g. 000000) or a simple numerical sequence (e.g. 123456). If your PIN is not sufficiently complex, it will be rejected.
Once your browser has been enrolled and your PIN has been created, you can log in using your email address and PIN.
If you use the same browser each time you log in, the enrollment process is only required the first time.
You can also enroll multiple browsers. In this case, you will need to repeat the enrollment process on each browser you wish to use to log in to the Buybox Network interface.
🔧What should I do if I forget my PIN?
If you forget your PIN, you can click “Forgot PIN?”. You will be prompted to enter your email address. A link to reset your PIN will be sent to you by email. This link is valid for 1 hour.
- If you are using an enrolled browser, you can click the link in the email and then set a new PIN.
- If you are using a non-enrolled browser, an error message will appear when you click the PIN reset link in the email. This message will ask you either to request another PIN reset from one of your enrolled browsers or to request a recovery code.
🔧 How do I generate a recovery code?
A user with Administrator permissions can generate a recovery code.
Once logged in to the Buybox Network interface, the administrator can click their profile in the top-right corner and then select “Accounts”.
Once the relevant user has been found, simply click the three-dot menu and then select “Recovery code”.
Important: A recovery code is only valid for 15 minutes. Make sure you have access to the login page when requesting one. Generating a recovery code will revoke all browsers enrolled for the user account.
🔧What should I do if my account is locked after entering an incorrect PIN?
You can make up to 4 attempts to enter your PIN before your access is locked due to an incorrect PIN.
If your account is locked, you will need to reset your PIN, as your previous PIN is revoked when the account is locked.
Click “Forgot PIN?” to receive the PIN reset email. To make the process easier, make sure you are using an enrolled browser. Otherwise, you will need to request a recovery code.