---
title: Buybox B2C | Knowledge Base
description: Buybox B2C
---

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1. [Knowledge Base](https://support.buybox.net/en/knowledge-base)
2. [Buybox B2C](https://support.buybox.net/en/knowledge-base/buybox-b2c)

# Buybox B2C

- [The buyer (or recipient) has deleted by mistake the email including the gift card (e-cards only)](https://support.buybox.net/en/knowledge-base/the-buyer-or-recipient-has-deleted-by-mistake-the-email-including-the-gift-card-e-cards-only)
- [The buyer gave an erroneous email address for himself or for the beneficiary (e-cards only)](https://support.buybox.net/en/knowledge-base/the-buyer-gave-an-erroneous-email-address-for-himself-or-for-the-beneficiary-e-cards-only)
- [The buyer wants to cancel his gift card purchase and be refunded (e-cards and physical cards)](https://support.buybox.net/en/knowledge-base/the-buyer-wants-to-cancel-his-gift-card-purchase-and-be-refunded-e-cards-and-physical-cards)
- [The buyer wants his gift card life to be extended (e-cards and physical cards)](https://support.buybox.net/en/knowledge-base/the-buyer-wants-his-gift-card-life-to-be-extended-e-cards-and-physical-cards)
- [The customer returned a product paid with a gift card](https://support.buybox.net/en/knowledge-base/the-customer-returned-a-product-paid-with-a-gift-card)
- [Block a gift card following a loss or fraud](https://support.buybox.net/en/knowledge-base/block-a-gift-card-following-a-loss-or-fraud)
- [The buyer or the beneficiary did not receive its gift card (e-cards only)](https://support.buybox.net/en/knowledge-base/the-buyer-or-the-beneficiary-did-not-receive-its-gift-card-e-cards-only)
- [How to find a customer or a gift card](https://support.buybox.net/en/knowledge-base/how-to-find-a-customer-or-a-gift-card)
- [The customer wants to know his gift card balance (e-cards and physical cards)](https://support.buybox.net/en/knowledge-base/the-customer-wants-to-know-his-gift-card-balance-e-cards-and-physical-cards)

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## Loyalty campaign

- [Loyalty campaigns - Mailing history and reporting extraction](https://support.buybox.net/en/knowledge-base/loyalty-campaigns-mailing-history-and-reporting-extraction)

- [Buybox B2C](https://support.buybox.net/en/knowledge-base/buybox-b2c#main-content)

    - [Loyalty campaign](https://support.buybox.net/en/knowledge-base/buybox-b2c#loyalty-campaign)
- [Buybox Network Brand](https://support.buybox.net/en/knowledge-base/buybox-network-brand#main-content)

    - [Dashboard](https://support.buybox.net/en/knowledge-base/buybox-network-brand#dashboard)
    - [Distributors](https://support.buybox.net/en/knowledge-base/buybox-network-brand#distributors)
    - [Promotions](https://support.buybox.net/en/knowledge-base/buybox-network-brand#promotions)
    - [Management](https://support.buybox.net/en/knowledge-base/buybox-network-brand#management)
- [Guides](https://support.buybox.net/en/knowledge-base/guides)

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