Buybox B2C

• The buyer (or recipient) has deleted by mistake the email including the gift card (e-cards only)
• The buyer gave an erroneous email address for himself or for the beneficiary (e-cards only)
• The buyer wants to cancel his gift card purchase and be refunded (e-cards and physical cards)
• The buyer wants his gift card life to be extended (e-cards and physical cards)
• The customer returned a product paid with a gift card
• Block a gift card following a loss or fraud
• The buyer or the beneficiary did not receive its gift card (e-cards only)
• How to find a customer or a gift card
• The customer wants to know his gift card balance (e-cards and physical cards)