---
title: The customer returned a product paid with a gift card
description: "Once a customer returned a product paid by a gift card, you may want to refund the gift card. In order to proceed to gift card refund, you need: Once you found the gift card, you will see the link to"
---

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March 22, 2023

# The customer returned a product paid with a gift card

Once a customer returned a product paid by a gift card, you may want to refund the gift card.

In order to proceed to gift card refund, you need:

- the gift card number or the gift card code: you can ask this information to your customer or you can look for this information in the transactions history, if you are an administrator or have a financial/marketing account.

Once you found the gift card, you will see the link to refund the gift card :

![Image40](https://support.buybox.net/hs-fs/hubfs/Image40.png?width=443&height=390&name=Image40.png)

Click on “Refund an order …”

You will be redirected to a page with all the orders (payments with gift cards) related to this gift card:

![Image41](https://support.buybox.net/hs-fs/hubfs/Image41.png?width=625&height=164&name=Image41.png)

Click on “Refund” and choose the amount to refund

![Image40](https://support.buybox.net/hs-fs/hubfs/Image40.png?width=443&height=390&name=Image40.png)

By the default, the total amount of the order is proposed but you can choose a lower amount for a partial refund.

In case a complementary payment by bank card was associated to this order, it will automatically refunded.

See examples in the table below :

![Capture d’écran 2023-03-22 135629](https://support.buybox.net/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202023-03-22%20135629.png?width=688&height=135&name=Capture%20d%E2%80%99%C3%A9cran%202023-03-22%20135629.png)

After the refund, the gift card can be used again for redemption (if balance is \> 0). 

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